Terms and Conditions

Welcome to Kenzu. These Terms and Conditions (“Terms”) govern your use of our website https://kenzu.in (the “Site”), including any purchases made through it.
By accessing or using our Site, you agree to comply with these Terms. If you do not agree, please refrain from using our Site.

1. General Information

This website is operated by Kenzu, an online clothing brand specializing in streetwear, minimalist, and luxury-inspired apparel.
Throughout the Site, the terms “we”, “us”, and “our” refer to Kenzu.

We reserve the right to update, change, or replace any part of these Terms at any time without prior notice. It is your responsibility to review this page periodically for updates.

2. Eligibility

By using this Site, you confirm that you are at least 18 years old, or that you are accessing the Site under the supervision of a parent or guardian who agrees to these Terms.

3. Use of the Website

You agree not to:

Use the Site for any unlawful or unauthorized purpose.
Attempt to interfere with the security of the Site.
Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site or its content without written permission.

4. Product Information and Availability

We strive to display accurate product information, including colors, pricing, and availability.
However, slight variations in color or material may occur due to lighting or display differences.

Kenzu reserves the right to:

Modify or discontinue products without notice.
Limit quantities or refuse any order.
Correct any errors or inaccuracies at any time.

5. Orders and Payments

When you place an order on our Site, it constitutes an offer to purchase the products listed in your cart.
All orders are subject to acceptance and availability.

Payment Methods Accepted:
We accept major credit/debit cards, UPI, and online wallet payments via our secure payment gateway.

You agree to provide current, complete, and accurate purchase and account information so we can process your orders smoothly.

6. Shipping and Delivery

We ship across India and selected international locations.
Estimated delivery times are provided at checkout, but may vary due to courier or weather delays.

Kenzu is not responsible for:

Delays caused by courier companies or customs.
Packages lost due to incorrect addresses provided by customers.

For more details, please refer to our Shipping Policy.

7. Returns and Exchanges

We accept returns or exchanges within 7 days of delivery for unused, unworn items with tags intact.

Refunds (if applicable) will be processed after inspection and may take 5–7 business days to reflect in your account.

For full details, please review our Return & Exchange Policy.

8. Pricing and Promotions

All prices on the Site are in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
Promotions and discounts are subject to change without prior notice and cannot be combined with other offers unless explicitly mentioned.

9. Intellectual Property

All content on this Site — including images, text, logos, designs, graphics, and trademarks — is the property of Kenzu and protected under applicable copyright and intellectual property laws.

You may not use our brand name, logo, or materials without written consent.

10. Limitation of Liability

Kenzu shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site, products, or services.

We make no guarantees that the Site will be error-free, uninterrupted, or free of viruses.

11. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and safeguard your personal data.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts in [Gurugram, India].